Support
Help with FlightLog
The quickest route during beta testing is the private feedback form built into the app.
Send a support request
- Open FlightLog and tap the cloud/account control.
- Choose Help & feedback.
- Select the affected area and impact, then describe what happened.
- Leave diagnostics enabled if you are comfortable sharing technical counts and recent sync results.
The diagnostic report excludes names, email addresses, licence details, crew names, notes and the private roster address.
Email supportBefore importing
Make a FlightLog backup first. Import previews identify new and matching flights before anything is applied. Imported flights remain outside reports until confirmed.
Totals look wrong
Check the Logbook tab for unconfirmed imported flights. Only confirmed historical flights contribute to experience reports; future roster flights remain protected.
Roster connection
Copy the original subscription link from the CrewApp email. Do not open it and copy the browser address. The saved private address is encrypted.
Protect your record
Use Face ID or the iPhone passcode, retain regular exported backups and review possible duplicates before deleting either copy.
Service status
There is no known service incident at the time this page was published. During beta, significant updates are distributed through TestFlight.